FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive an email with a tracking number to your order. You may also visit our website at any time and click on our Track Order status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Track Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate the matter.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders to the United States,or Canada it will normally take 7 to 15 business days. For International orders, please allow up to 25 days or 30 days max.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your debit or credit card information and it will be used one-time only upon purchasing of your product. Then your debit or credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Happy Trendz provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page at the bottom of our website page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at happytrendz101@hotmail.com and we will get back to you as soon as possible.